Avoid multiple requests with one reply.
If you want things to get done, say so and say it very clearly. There’s nothing more frustrating as a reader than getting copied on an e-mail and finding out three weeks later that someone expected them to pick up the project and run with it.
When requesting from multiple recipients in one email, break them out as separate emails clearly targeted for one and ONLY ONE recipient. Leave the list of recipients intact to avoid misunderstanding and to provide transparency. You can type it together (to save time), but send each portion separately. This allows recipients to better focus on the task that is appropriate for them, rather then assuming its the other recipient’s responsibility.
When sending an email to identify multiple individuals and a personalized email to each recipient is not possible or appropriate. Summarize action items for each individual, and either use bold or italicize to highlight the individual’s name for quick and clear recognition.
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